FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Orders & Shipping
How long does it take for my order to arrive?
Ready-to-ship items are in stock and ship within 1-2 business days of your order. Orders placed Friday through Sunday will begin processing the following Monday. All the sugar flowers are stored and shipped from in the same Tampa based studio that they are created in.
Items fulfilled by partner suppliers may have different processing times, which will be noted on the product page.
Domestic Orders (United States)
We ship via USPS, UPS, or FedEx with tracking for all domestic orders from our studio. Partner suppliers may use different carriers (USPS, UPS, or DHL). You'll receive tracking numbers via email as soon as each item ships so you can follow your flowers every step of the way.
International Orders
We're thrilled to ship our ready-to-ship sugar flowers worldwide! International orders are shipped via USPS International Priority or Express, FedEx, UPS, or DHL with full tracking. Delivery times vary by destination country.
Do you ship internationally?
Yes! Currently this shop and my Etsy shop are the only two locations I’m able to offer international shipping right now, so I’m so excited to have a home base to send my international clients! This shop is powered by Shopify, so I use their features like currency conversion and shipping calculations. These are automated features and sometimes they don’t work 100%. I’m still the human running this shop, though!! If you run into any issues or need help with checkout, please reach out and I’m happy to assist! —Kelsie
Will my order have tracking?
All orders include tracking. You're responsible for monitoring your tracking information and being available to receive your package. We recommend shipping to an address where someone can accept delivery, as sugar flowers should not sit outside in extreme temperatures or inclement weather.
Returns & Exchanges
What is the return policy?
The store accepts returns of unopened undamaged items within 30 days days of delivery.
The store charges a restocking fee of 25.0% on returns.
The customer is responsible for return shipping.
Digital products are not eligible for returns/refunds.
Opened/used items are not eligible for returns.
Can I exchange a product?
We're unable to offer exchanges due to the nature of these products.
Are you able to send replacements for damaged flowers?
Unlike our custom orders where we can remake damaged pieces, ready-to-ship items are limited inventory. If your item arrives damaged and we no longer have that design in stock, we'll issue a refund rather than a replacement. We cannot guarantee replacements will be available.
How can I fix a damaged sugar flower?
Sugar flowers are delicate but surprisingly durable! Small issues like chipped petals or minor cosmetic damage can often be fixed at home with simple techniques. Before requesting a replacement or refund, we'll provide you with step-by-step repair instructions and video tutorials to help you restore your flowers to perfect condition. Most minor damage takes just a few minutes to fix or disguise with a little cake decorating magic.
We only offer replacements or refunds for flowers that are so severely damaged they're completely unusable for your cake. Minor cosmetic issues, small breaks, or damage that occurs after delivery (during storage or handling) can typically be repaired using our guidance.
Other Questions
How can I contact customer service?
You can send us an email at kelsie@kelsiecakes.com, text us at 404-966-3515, or fill out the contact form on this website. During business hours, we’re also avaiable via the chat button at the bottom of your screen!
Do you offer wholesale?
At this time, no.
Please email kelsie@kelsiecakes.com for any questions regarding wholesale.
Where can I follow you on social media?
Stay connected with us on Instagram or new arrivals, sales, and behind-the-scenes content!
